How can we
help?
Find a quick answer below, check any transaction in your history, or message support right in Telegram.

Waiting for a deposit
Check the network, the address and the transaction hash, and follow the confirmations in your history.
QR paymentsPaying by QR in Russia
How SBP QR payments work step by step, and how to follow an order in your history.
AccessKeeping your account safe
Review your Telegram sessions, turn on two-step verification and message us from the app if anything looks off.
Questions and answers
What can the TeleCard wallet do?
Today you can hold, receive and send crypto to any address, send checks right in a Telegram chat (@wirecoins 10 USDT), swap one coin for another, and pay by SBP QR code when you're in Russia. Coming soon: fiat deposits and withdrawals in USD, EUR and other popular currencies, and the premium plan TeleCard Boost. On the roadmap: an international Visa / Mastercard card with Apple Pay and Google Pay, TeleCard Travel. Merchants can earn up to 10% on every paid order; see the For merchants page. TeleCard works in Telegram, and iOS and Android apps are on the way.
Which cryptocurrencies and networks are supported?
USDT on TRON (TRC20), Ethereum (ERC20) and TON, plus BTC, ETH and Gram (TON, formerly Toncoin). Pick the same network on both sides of a transfer and it lands where it should. More coins are on the way, including Solana and Zcash. See Wallet and networks for details.
Who holds the keys to my funds?
TeleCard keeps the keys for you, so there's no seed phrase for you to write down or lose. You sign in with your Telegram account and open the wallet with your passcode, Face ID or fingerprint. Transfers are signed by a separate, isolated signing service, and reserves beyond day-to-day needs are kept in cold storage.
Do I need Telegram to use TeleCard?
Yes: TeleCard works in Telegram, as a Mini App inside the bot @itelecard_bot, and your Telegram account is your sign-in, so there's nothing extra to install. iOS and Android apps are coming soon.
Which languages does the app speak?
The app and the bot speak Russian today, and English is coming next. The app screens on this site are shown in English, so you'll know what each button does.
How do I get help with a transaction?
Open the transaction in your history and message support in the app or the bot @itelecard_bot: it's one conversation, and the transaction number and status help us answer faster. Support never asks for your PIN or login codes.
My deposit hasn't arrived. What should I do?
Check that the asset and network match and follow the status in your history: the deposit shows up as soon as the network sees it and becomes available after the confirmations. Still waiting? Message support with the transaction hash, and we'll track it down.
How do I get a refund or dispute a payment?
While an order is still looking for a merchant, you can cancel it and the reserved amount goes straight back to your balance. A completed payment can be disputed within 24 hours by default. The full procedure is in the refund policy.
What are the payment limits?
By default a single QR payment can be from ₽10 to ₽300,000, up to ₽3,000,000 a month. The app shows your exact limits before you confirm. More on the Rates and limits page.
How do I pay an SBP QR code with crypto?
When you're in Russia, scan the SBP QR code in the app, check the ruble amount and the crypto total, then confirm. A verified P2P merchant picks up the order and pays the QR in rubles from their own bank account, and the result appears in your history. See how QR payment works.
Do I need a Russian bank account or card to pay an SBP QR code?
No. You pay from your crypto balance in TeleCard, and the merchant pays the shop in rubles from their own bank account. All you need is Telegram and some crypto.
What is SBP?
SBP, the Faster Payments System, is Russia's national instant bank-to-bank payment system. Shops, cafés and services in Russia show SBP QR codes at checkout. TeleCard reads those codes and settles the ruble payment through a verified merchant.
How do I become a P2P merchant?
Apply from your profile in the app: personal details, a bank account, documents and a statement, collateral and a review. A merchant can earn up to 10% on every paid order, and the monthly total grows with the number and size of the orders you take. Terms, tiers and collateral are on the For merchants page.
What will TeleCard Boost give me?
Boost is a premium plan for your wallet, coming soon. It brings early access to new features (such as the Travel card), priority support, higher crypto withdrawal limits, a premium wallet look, a higher monthly QR payment limit, ruble withdrawals to a card and cashback up to 4% on QR payments in Russia. We'll announce the terms before launch. See the TeleCard Boost page.
Will there be an international card with Apple Pay and Google Pay?
Yes, it's on our roadmap: TeleCard Travel, an international Visa / Mastercard card with Apple Pay and Google Pay. We'll share countries, pricing and terms before launch. See the TeleCard Travel page.
Can US citizens or residents use TeleCard?
No. TeleCard isn't available to US persons: US citizens (including dual citizens), green card holders and US tax residents. See section 10 of the Terms of Use for details.
Share the details,
get a faster answer.
- The transaction number and its current status
- The asset, network, amount and time
- The transaction hash, if you already have it
- A short description of the result you expected
Where to write
Support chat is in the app (in your profile) and in the bot @itelecard_bot. It's one conversation: our reply arrives in both the chat and the bot, and you can attach a photo or a PDF.
Support never asks for your PIN or Telegram login codes. Keep them to yourself.